Programs That Run Smoothly. Clients Who Feel Supported. More Space for You to Lead Well.

I’m here to support the heart of your business - your clients, your community, and the behind-the-scenes operations that help your programs grow and thrive.

TRUSTED BY COACHES LIKE YOU

I support established coaches who’ve transitioned from traditional careers into leading powerful communities, group programs, masterminds, and memberships - and want those spaces to feel supported, organized, and cared for with intention.

Therapists • Psychologists • Bookkeepers • Accountants • Lawyers • Wellness Practitioners

If your programs are growing faster than your capacity to hold everything - and you’re craving more high-touch, behind-the-scenes support… you’ve officially found your new best-kept secret!

The biggest relief was peace of mind. I didn’t have to constantly check in to make sure members were being helped or followed up with — I knew it was being handled. It freed up so much mental bandwidth and allowed the leadership team to focus on strategy and growth instead of putting out fires.

LAUREN BROWN, THE PRODUCT BOSS

10+ YEARS IN PROGRAM OPERATIONS & CLIENT EXPERIENCE

Hi, I’m Bri!

Your behind-the-scenes partner for programs that run smoothly and clients who feel genuinely cared for.

Before starting my business in 2021, I spent over a decade in operations, customer experience, and running my own brick-and-mortar photography studio. I’ve worked in fast-paced environments where clear communication, consistency, and heart-centred client care weren’t just “nice to have” - they were essential.

Along the way, I learned something important: Programs grow best when the people running them feel supported… not stretched thin.

So I built a boutique client experience & program operations studio designed specifically for established coaches who lead powerful group programs, masterminds, courses, and memberships - and want the backend to feel as intentional, organized, and high-touch as the transformation they deliver.

I support therapists, naturopaths, accountants, bookkeepers, wellness practitioners, and other traditional professionals turned coaches who want their programs to feel organized, elevated, and truly high-touch behind the scenes.

My signature done-for-you approach creates smoother program delivery, stronger retention, and a client experience that reflects the real quality (& heart!) of your work - all while giving you back the time, energy, and capacity to actually lead your business instead of being buried in it.

At the centre of everything I do is this:

Your clients matter, your work matters, and you deserve support that honours both

How can I support you?

Running a powerful program doesn’t have to mean holding everything yourself.

I offer done-for-you, behind-the-scenes support designed to meet you at the stage of business you’re in, whether you’re just starting to expand beyond 1:1, actively scaling a thriving program, or leading a large community with a team.

All of my support is high-touch, intentional, and centred around one thing:
creating an exceptional client experience without adding more to your plate.

Foundational Support

For expanding coaches building beyond 1:1


This is for you if you’re launching or growing a smaller group program, mastermind, or community and want things to feel organized, calm, and supportive from the start.

I manage the day-to-day details behind the scenes so your clients feel held, your program feels intentional, and you’re no longer carrying everything alone.

Growth Support

For established coaches growing programs.

If your program is growing and you’re starting to feel stretched, this level of support brings more structure, consistency, and proactive care into your business.

I step in to support your community, client communication, and program operations so things run smoothly without you needing to be everywhere at once

Concierge Support

For established coaches scaling high-touch, high-impact programs

This is white-glove support for coaches leading larger programs, memberships, or masterminds where the client experience truly matters.

I act as your trusted behind-the-scenes partner, managing the moving pieces so you can stay in your role as leader, coach, and visionary - knowing everything is handled with white-glove care.

Clients trust and rely on prompt, thorough, kind responses given. It elevated our brand experience — members received quick, consistent responses that reflected our tone and values, which built trust and made the community feel cohesive and well-managed.

JENNIFER MCLEOD, ALIVE DANCEWORKS

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